Black Friday 2021 - FAQs
This is our way of making sure that you understand everything there is to know about this year's Black Friday weekend spectacular.
When is it?
From 00:01 on Friday 26th November to 23:59 on Sunday 28th November.
What is the offer?
For every U-Mask that you purchase, you receive a free Refill filter. The deal scales so if you buy two U-Masks, you will receive two free Refill filters, etc. It applies online and at our U-Store in London.
Is every colour of U-Mask included in the offer?
Yes. Every U-Mask that you can add to your basket will work with the offer.
How can I get the offer?
Pick your U-Mask(s) of choice and add to your cart.
The free Refill filter(s) will be automatically added to your cart.
It’s as easy as that!
How long does the Black Friday deal last?
It lasts for 72 hours from 00.01 on Friday 26th November or while stocks last. If we run out of Refill filters then the offer will end early.
Will you be restocking Refill filters on the day?
No. We hope that we have more than enough but as it’s very difficult to predict exactly how many orders will go through during our Black Friday event. We may very well sell out ahead of time. If this is the case then the Black Friday deal will be over.
Is there any change to shipping?
We don’t anticipate any change to shipping. That being said, if we take a lot of orders then the warehouse will be busier than normal, which could impact your delivery. If this is the case, your U-Mask order may arrive a day or so later. We are very sorry if that is the case.
Why are you running a Black Friday deal?
We wanted to give something back to all of our customers. The best way that we could think to do that was by making sure that you stay protected for longer! By offering you a free Refill filter with every U-Mask purchased, your U-Mask will stay good for up to 400 hours!
What is the policy on returns?
For our policy on returns, please read here.
Is there a Black Friday deal for businesses?
Yes, there is a Black Friday deal on customised mask orders (50 or more). Please get in touch with email@example.com to learn more. This deal will only run for 24 hours, until 23:59 on Friday 26th November.